# Customer support

## Userdesk

<figure><img src="/files/Lqh6Jnwbj9C02JyXsDXV" alt=""><figcaption></figcaption></figure>

Userdesk is an AI Chatbots platform. It allows you to train a chatbot (similar to ChatGPT) that replies to the visitors and users of your product in a live chat, embedded on your website.

1. Sign up to [Userdesk](https://userdesk.io/)
2. Add your website URL
3. Connect a brand new Notion page or Google Doc, that you'll structure as an FAQ document
4. Set `NEXT_PUBLIC_USERDESK_CHATBOT_ID` into `.env`  with the chatbot id

The chatbot will be automatically included on the website.

## Crisp

<figure><img src="/files/vJgyDX2dS0oOkpFqx8tK" alt=""><figcaption></figcaption></figure>

Crips is a customer support solution. To add a widget to your page, create an account at Crisp, then paste the Crisp Website ID value into `.env` for the variable `NEXT_PUBLIC_CRISP_WEBSITE_ID`

The live chat widget will be automatically included in your website.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.shipped.club/features/customer-support.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.